When we get things wrong

We strive to provide an excellent service, but we know that sometimes things go wrong. We have a complaints policy so that people using our services can tell us when we have not delivered services as we have promised to do so. Our complaints policy covers all services provided by us and our appointed contractors. We always seek to find a solution that resolves things for you.

You can complain in a way that suits you – in person, by email, by phone or by completing the form in the contact us section of this website.

Complaints, along with suggestions and compliments are ways in which we received feedback on our services, and we actively seek to learn from our mistakes. We review all complaints and complements weekly and use the feedback to shape our policies and service delivery.